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Testimonials

What my clients have to say...

In planning the recent sale of our Army Bay property, we interviewed three real estate companies. We were looking for professionalism, communication skills, industry experience and local knowledge. In selecting Karen of Harcourt’s, Whangaparaoa, we achieved what we wanted:

~ Great marketing ideas

~ Dedicated to the open homes

~ Followed up with us of all open home results

~ House staging and presentation ideas

~ Worked with us to achieve the result we were looking for

We were more than satisfied with the sale price achieved. A very professional effort all-round.

Very happy customer.

~ T & C

 

"Nigel, I would like to thank you so much for all the assistance you afforded me whilst I was buying and selling my property. I felt you went the extra mile in a friendly professional way and made the experience a lot less stressful for me and I thank you most sincerely for that. I would certainly have no hesitation in recommending you to any friends or family that required a Real Estate Agent who offers real assistance in so many ways. Thank you again Nigel for all your helpful assistance - it seemed nothing was too much trouble."

~ Lyn Wright

 

"Karen Franklin exudes professionalism and efficiency. She really knows her stuff and Karen's years of real estate experience and knowledge earns her the reputation as one of the "go to" agents on the Hibiscus Coast. We were so pleased that we chose Karen to market and sell our property - she provided an excellent service and outcome. We wouldn't hesitate to recommend Karen to anyone considering selling their house."

~ Darren & Kylie Russell

 

We recently had the pleasure of marketing a property with Karen, we have never had such a smooth journey during the sale process.  Karen’s advice was right on target and realistic, her feedback genuine and practical.  We were kept up to date with how things were progressing and our expectations were truly met.  We will definitely engage Karen when we next sell a property.

~ Paulette & Dave Baldry

 

When I had a property to sell on the Coast, I searched online, hoping to find a real estate agent whom I could trust and with whom I could work well. I liked what I read about Karen's profile - her attitude and values resonated with me, so I chose her and I am glad that I did. Karen is confident and knowledgeable about real estate on the Coast, and she is also realistic and upfront. We worked well as a team during the entire process as we trusted each other, and she carried out her role efficiently throughout, using her considerable experience to render good advice. It was an additional bonus to have her partner Nigel on board, as it meant two people were working the property. They were good at keeping the communication lines open, even during public holidays, and updating me on the progress. In the end, we achieved the realistic results we had aimed for.
~ Angeline Perreau

 

Karen’s friendly nature and professional approach made the process of buying our first home a delight. From the moment we stepped into the open home to the moment we took ownership, Karen made us feel as if we were the most important people she was dealing with at any given time.

~ Joel & Hayley

 

Having known Karen Franklin both personally and professionally for a number of years prior to placing my house on the market, I had no hesitation in approaching her to be our agent.

I have always found Karen to be nothing but upfront and honest with me and her no-nonsense approach is exactly what I sought in an agent. At our first meeting in our home, Karen was ‘on-point’ with her suggestions to get the house ready for the market. So much so, that one of the first comments from a prospective purchaser brought through a few days later was exactly what Karen had suggested.

Her integrity and professionalism is exemplary and we always appreciated her immense knowledge of the industry and market.

The marketing provided and open homes held were all well thought out and appropriate for the time of the year. Prospective purchasers brought through were realistic and we were never inconvenienced. We were constantly updated and never felt ‘left out of the loop’. Contacting Karen was never an issue and she always returned calls promptly.

Karen has an obvious passion for her job and this is clearly reflected by her success.

I have no hesitation in recommending her as your Real Estate Agent, regardless of what you want to buy, or have to sell. If and when I need a Real Estate Agent, Karen will be my first and only port of call.

~ Karen Leversha

 

Before choosing an Agent to sell my property I made enquiries of several friends and locals, and Karen's name along with a couple of others were always mentioned and recommended. I interviewed three prospective Agents, but was definitely impressed with Karen's approach and professionalism.

The sale process went very smoothly, even though there were the usual issues and concerns, all of which were discussed, thought through, and dealt with most efficiently and professionally. Karen's help in such matters as the staging people, the editorial in the Herald, hints on presentation, and above all the handling of prospective purchasers was exemplary. Without Karen's help I doubt whether we would have achieved the sale price that we did, which was above my expectations. Karen's back up staff and main office personnel, may I say, were most helpful when needed.

~ Lorne Weir

 

We were impressed with Karen from our first meeting together. Karen has a great no-nonsense approach. She is meticulous in her research, was clear with her advice and answered our questions openly and honestly. Karen attended to every detail, provided regular follow-up and produced amazing results. We will definitely use her services again in the future. We wholeheartedly recommend Karen to anyone considering selling their property.

~ Trevor and Michelle Sanderson

 

You came on board with us after a failed campaign with another agent. At that time we were feeling disillusioned with the whole process and wondering if we would ever achieve a good price for our home. From our first meeting you were enthusiastic about our home, positive and reassuring that we would achieve a good outcome and this was like a breath of fresh air to us. We put a price on our house that had very little margin in it and within three weeks of our new marketing campaign (including a free editorial with the NZ Herald) we sold our house and got within 10K of our asking price. You did a fantastic job for us, you never put any pressure on us to lower our price just so you could get a sale, you acted with complete professionalism throughout the whole process and for that we cannot thank you enough. We would have absolutely no hesitation in recommending you to anyone wanting to sell their home. When you are selling your home, your most expensive asset, you really need to entrust that process to the right person and you, Karen, are that person. Many thanks for all you did for us and we both wish you all the best for the future.

~ Donna and Blair Taylor

 

Karen recently marketed and sold our family home and we would like to express our appreciation for the professional manner in which she handled the marketing and sales process. She was honest, positive and supportive and gave excellent, well-researched advice on pricing, marketing and negotiating the sale of our property. We are very pleased with the outcome and have no hesitation in recommending her services.

~ Neale & Ruth Wills

 

Karen did everything that was expected of her. Great communication and interpersonal skills. Always keeps vendor up to date with what is happening. Trustworthy and honest.

~ Rod and Maggie Rees

 

We were recently fortunate to have engaged Karen Franklin to market our Whangaparaoa beach cottage. Karen was on our deck within a couple of hours of our making contact, after a pleasant pre-Christmas lunch, she positively assessed the property, suggested a suitable marketing strategy and without having had the opportunity of any background research, estimated a likely value of the property - which in the event proved to be quite accurate - evidencing the fact that she had her finger fully on the pulse of the market in the area. A formal written marketing presentation was with us in a couple of days and this embodied a substantial number of open homes over the traditionally quiet Christmas/New Year period - a welcome departure from the usual Whangaparaoa theory that only Sunday open homes are worthwhile! Karen was absent on occasions over the marketing period with pre-arranged commitments, but she ensured that the open homes were most satisfactorily covered by extremely capable 'locums' (from Harcourts, of course). Her advertising proposals were well directed towards maximum results and not outrageously expensive. We weren't subject to the common post-open-home feedback that the viewers assessed the value of the property at somewhat lower than what we envisaged. Obviously, she doesn't tolerate any nonsense from tyre-kickers. All in all, we found Karen and her associates, including P/A, photographer and auctioneer very professional and a pleasure to interact with and would have no hesitation in recommending her and her team to market your property.

~ Jocelyn and Grant Olesen

 

I have had the pleasure of working with Karen to sell a number of properties over the last few years and I cannot recommend her highly enough. Karen is one of those rare agents who truly looks out for your best interests and works with you as a team. Her knowledge of the local market is second to none so there is never any doubt over the advice and guidance she provides. In dealing with both vendors and purchasers she is honest, reliable, excellent at communication and always works very hard to achieve great results - that is why she is one of Harcourt's top agents.

~ Bailey Phillips

 

Thank you very much for listening to my lifestyle changes and realising I was serious and really, really wanted this property - and you got it for me! Thanks

~ Kerry Tancock

 

Karen, thank you so much for not only selling our home but finding our dream property. We are absolutely thrilled with where we are now and the great family home we will get to create. Yay!! You are an expert in your field and nothing but professional. Your honesty and integrity during the whole process was never in doubt. Your enthusiasm and drive was motivating and your experience and knowledge of this area proved invaluable. We had complete confidence from the outset and you delivered.

~ Luke, Claire and Mia Prangley

 

We listed our home with Karen after being underwhelmed with another agency. Karen had sole agency to market and sell our property. Throughout all transactions and negotiations she was professional, friendly and supportive. She offered advice when needed and kept us up to date with progress. We would have no hesitation in recommending Karen as an excellent real estate agent to anyone considering selling their home.

- Shane and Brierley Conquer

 

Although we have sold our property in a “bull market”, we believe that the research carried out and the attention to detail by Karen and her team, enabled us to get the absolute best value for our property. We chose Karen because of her experience and attitude to doing the best for her clients. We believe that we made the absolute right choice. We would strongly recommend Karen to anyone who is looking to sell their home.

~ Richard and Suzanne Keesing

 

Thank you for the terrific result in marketing & selling my Aunt’s property. The advice to go to Auction due to nature of property & marketing recommendation plus all the effort put into Open Homes by yourself, Nigel & the Hansen’s certainly gave 100% exposure to the market. I also appreciated your sensitivity of the family circumstances that brought property to the market.

~ Maria Dijkstra

 

I just wanted to say thank you so much for the fantastic effort you put in to sell our house. We were impressed with your market knowledge and loved the way you were professional but very approachable. We ended up with a great result and you made the whole experience a pleasure. We will definitely give you a call if we decide to sell again! Thanks again.
~ Susie Thompson

 

We found Karen very friendly and helpful, and it all fell into place.

~ Mercario and Shirley Rulete

 

We found Karen to be professional in every aspect of our sale. Her enthusiasm and relaxed manner was completely refreshing. Thank you for a job well done.

~ Gloria and Bill Spearey

 

Karen scored a “double” for me. She sold me a very nice house then successfully found a buyer for my unit. The purchase was completed in a very professional and friendly manner and the sale of the unit was completed in a matter of weeks. Karen recommended a sale price that exceeded my expectations and it was achieved. I realised then that Karen’s expertise and knowledge was invaluable and very much to my advantage. I would recommend her highly.

~ Steven Laker

 

On behalf of the whole family (including dad, posthumously), we cant thank you enough for your incredibly hard work, perseverance and compassion during the last 2 months, which resulted in the sale of Mum and Dad’s home. Having a husband in hospital and then arranging open homes was very stressful for mum. When the pressure rose exponentially after dad died, you and Nigel managed to organise further buyer inspections in a prompt, but sensitive manner. Even with a multi offer situation a couple of days later, you managed to organise the necessary attendees and brief them about the sensitivity of the situation, so that mum was kept as calm as possible. A sale was consummated quickly and easily, allowing the family to move on to funeral preparations.

Throughout it all, you kept your sense of humour, extreme professionalism, and honesty. We could not have asked for anything more, in fact we were blown away by your dedication to the cause and human kindness shown along the journey. Thank you once again.

~ Stuart Duncan

 

Karen immediately understood our needs as a family unit. She recognised our busy household, however still managed to secure viewings in our time frame. Of the numerous appraisals we had done, Karen realistically entered us in a sellers price bracket that worked and we were happy with. 6 days from listing we had a signed unconditional agreement secured, allowing us as a family to progress and secure the house we wanted to purchase. Karen's professional knowledge and her high level of emotional intelligence was truly an amazing experience. We would not hesitate to engage Karen in any other property transaction and high recommend her to any family and friends due to her honesty, respect and understanding of what both a seller needs and a buyer wants.

~ Matthew and Sophia Pedersen and the 4 kiddies :-)

 

Dear Karen, Tim and I just wanted to say a huge 'Thank you' to you for all of the hard work and effort you put into selling our property... It was all such an easy process and although you are a very relaxed person to deal with, you were always a complete professional and your knowledge of the industry and our local areas is second to none. We appreciated that you never put any pressure on us, which is why we decided to list with you in the first place and we feel we made the right decision. We loved that we could have completely open and honest conversations with you, and we always felt you had our best interests at heart. We would also like to express our thanks to your right hand woman, Andrea. She clearly works hard and has everything under control - she is a real asset to you and you make a great team! So, thanks again, we'll be sure to recommend you in the future.

~ Tim and Kayla Smith

 

We listed our property in Stanmore Bay with Karen Franklin. We found her to be very professional and knowledgeable about the area and the problems we were experiencing with selling our home. Karen successfully sold our home which finally enabled us to move on. It did not just finish there, Karen arrived with a flower arrangement which put a personal touch to it. Without hesitation we would recommend Karen to anyone wanting to sell their home.

~ Glenda and Ian Foss

 

Karen Franklin has worked as our Real Estate Agent for several years selling our semi commercial/residential property. Karen has had several buyers in that time who for various reasons did not go ahead with the purchase. Karen has given us complete loyalty and guidance. Our property was not the easiest to sell because of its nature and Karen had a complete knowledge of the lease documents, the residential component and the property value. I would thoroughly recommend Karen to anyone either selling or purchasing a property. She is a person who does her complete homework on her properties and is aware of their assets and foibles. Karen has become more than an agent to us and I now can call her a friend she has always gone that extra mile for us and we can only thank her for her dedication. We wish Karen every success in her business and private life.

~ Brenda Ellich and Bryan Smith

 

A friend recommended Karen to us and from our first meetings we could see both her professionalism and enthusiasm. She sat and listened to us and then gave us her advice, which was based on our particular circumstances. Consequently, our house in Gulf Harbour was sold, both unconditional and for our asking price, within a week of the property being placed on the market. Not only did we feel we could trust Karen with the sale of our home, but, she has the experience and local knowledge to make the whole process very easy and stress free.

~ John and Louise Williams

 

Whoever says that selling a house is stressful is quite right - BUT my real estate agent, Karen Franklin, who was recommended to me by an "out of town" agent for the reason that she is understanding, helpful, gives good, sound and accurate advice. All of this proved correct, which as a person on my own, I felt was exactly what I needed. From first meeting Karen to when the house was sold, anytime day or night, holiday/day off or not - it was never any hassle for Karen to give me a good sound guidance as to where to go, processes, being there while inspections were carried out, what happens next - great positive support throughout the whole time. The advertising in the local paper was accurately written to suit the property to a "tee". The honesty of the pricing around what the property was worth, what I would expect to receive, real estate agent's fees proved to be "spot on"! Thank you, Karen for all of your support, care and understanding, congratulations on the sale. If you are looking for a good agent - look no further - Karen is the one!

~ Robin Robbins

 

I am the General Manager of the Catholic Diocese of Auckland, a very long-term owner of many properties, primarily held for pastoral purposes. In 1999, the Diocese purchased greenfields land in Silverdale, upon which to build Catholic primary and secondary schools, and a Parish Centre. The first has been achieved, and has been operating for some time very successfully. Additionally, land has been set aside for a secondary school and Parish Centre, leaving a residue which was subdivided into 26 residential sections for sale. We canvassed 6 agencies to undertake the sales agency role. We required a person and a firm who could provide us with marketing and selling expertise for residential sections, had a demonstrated track record of success, was networked and connected in and to buyers, and had integrity and efficiency in dealings within the umbrella of strong and transparent business relationship. Through a robust process we selected Karen Franklin of the Harcourts Agency in Orewa, and are most satisfied with that decision based on results. Karen delivered on our requirements, and exceeded expectations on many occasions. She developed a strong professional and working relationship with the Diocese, talked sense and listened, was astute in her guidance, embraced our sell-down strategy, and helped achieve price leadership in this market. I have to say I was also impressed with the leadership support she received, particularly from Messrs Colin Hair and Nick Langdon, company managers. I would have no hesitation in utilising Karen’s services again for similar work.

~ Kerry A F Coleman, General Manager, Catholic Diocese of Auckland

 

After a very lengthy time trying to sell our house with other agents, we contacted Karen Franklin of Harcourts Whangaparaoa who with her people friendly approach and very good advertising, got us a sale within three weeks. We would recommend her to anyone needing an excellent agent.

~ Marge and Morrie Shivnan

 

After languishing on the market for six months Karen Franklin re-energised the sale prospects of our property. With practical assistance to refresh and responsition a tired and neglected house, she and her team worked tirelessly to achieve a great result - $150K over reserve.

~ Darryl Gordon

 

I recently sold a property for clients that had tried the "private sale approach". See what John Clarke has to say under the tab "The Private Sale Option" on my home page.

We commissioned Karen Franklin from Harcourts to sell our home in Shakespear Road, Army Bay in August of this year. Prior to this we had engaged another agent earlier in the year who unfortunately did not achieve any agreement on our property at all, or many buyers even through the front door! We later then met Karen at one of her open home properties working for a vendor. Karen came across as a very professional person in both knowledge and presentation and we were very impressed by her honesty, attitude and friendly manner. Karen made us feel very comfortable and knew a lot about the property she was selling. We felt that we could work with Karen on our own property as she would provide a good, honest and hard working service to us. Which of course she did, we are pleased to say that Karen not only had one agreement on our property but two within 6 weeks so the result was very pleasing. We would definitely use Karen again in the future and we know that her integrity and honesty will carry her along way in the real estate business.

~ Rob and Tracy Murphy

 

We have known Karen for many years in both a professional and personal capacity. After owning a residential/commercial property in which Karen had found commercial tenants for twice, our direction changed and we enlisted her services to sell the property. After a casual chat, a marketing plan was worked out and the property put to the market. Within a week Karen had found a buyer and the property went unconditional within 2 weeks. We are delighted with the sale. Should you be thinking of selling your property, we thoroughly recommend Karen's services. Karen has provided us with excellent communication, a good solid marketing strategy and mostly a fantastic result.

~ Alistair and Robyn Presland

 

I recently brought a property through Karen Franklin and Susan Boniface from Harcourts, Manly. From start to finish I found them to be totally professional and very helpful navigating through this process. Both Karen and Susan went out of the way to assist me in the purchasing process and provided me with valuable knowledge in relation to commercial property. I would not hesitate to recommend them to other potential purchasers.

~ Greg Taylor

 

My association with Karen extends to around 10 years, in which time she has assisted me with both residental and commercial properties. I have always found her very easy to communicate with and her experience and understanding of both market sectors has always proved to be highly beneficial. She comes with my highest recommendation as she is more than capable of assisting with a broad range of property types and values.

~ Steven Flexman

 

Thank you for making my home hunt so easy. Although the original brief was altered a few times, ok quite a few times, you took it in your stride. We are so pleased to be moving into a beautiful new home.

~ Val Riggs

 

Wonderful. Well Done Karen and many thanks for your brilliant work.

~ Paul Bayer

 

It will be a real pleasure to recommend you to others I relocated my family from Christchurch to the Hibiscus Coast in September of this year. We loved Christchurch and although our business is based in Auckland we lived in Christchurch for the lifestyle. Unfortunately the lifestyle disappeared, with continuing earthquakes, disruptions to school attendance for the children coupled with that every time I visited Auckland for work I feared not being able to get back to Christchurch to assist my family should a severe earthquake occur while I was away. We made the decision to sell up and move to Auckland, I contacted Karen to view a house in July - we didn't buy that one but we stuck with Karen as she quickly summed us up as a couple of stressed out refugees from Christchurch and worked out how to handle us! Over time, she built trust, made sure she knew what we were looking for and over a couple of months worth of Saturdays organised viewings, provided advice, drove us all over the Hibiscus Coast and gave us reassurance on how to navigate the very different to Christchurch Auckland property market. Never pushy, but not afraid to ask us to consider properties slightly "out of left field", we felt very comfortable with her. We purchased our new house in Tindalls Beach through Karen in October and moved in November. Our daughter, by coincidence, attends the same school as Karen's daughter. Unknown to us at the time, Karen asked her daughter to "look out" for the new girl - our daughter left a wide circle of friends in Christchurch so this was a big help to our daughter for which we are most grateful. Karen went above and beyond what could be expected, one of Harcourts stated values is "putting people first", Karen did a great job in this.

~ Tony & Ngaire Harvey

 

I recently engaged Karen to sell my Cafe'. As an owner operator working full time in the business it was of paramount importance to me to engage professional services to interpret and deliver my goals with minimal interruption. Karen exceeded my expectations. I found that Karen made the whole process seamless, with any issues arising being dealt with promptly, efficiently and professionally. I would therefore have no hesitation in recommending her to anyone buying or selling a business.

~ Robyn Foley

 

Thanks for all your efforts and hard work on our behalf, you were great. Thanks so much Karen, was lovely having you as the agent.

~ Kerry Verkade

 

Bev and I wish to say a big thank you for the hours of work you put in finding a property that suited our requirements. You very quickly understood what we were looking for and you found the perfect property. Your knowledge of the real estate act and the clauses you put into our contract gave us peace of mind. We had very little problems as I believe both parties knew the boundaries they could go without consequences. You were always available to make things happen with your firm but polite professional manner.

~ Roy and Bev Lomas

 

Karen acted as agent on the sale of our commercial property by tender. Karen is extremely professional and competent. She has an excellent understanding of all the issues relating to a tenanted commercial property. Karen dealt with all interested parties and successfully negotiated the deal through to completion. We found her to be totally honest and reliable. We would not hesitate to recommend Karen and it has been a pleasure working with her.

~ Chris Hunt, Nicolene du Toit, Tony Edward, Richard Worker

 

Our Company has used the services of Karen Franklin as a commercial property agent for several years. Over this period we have completed a number of transactions and enjoyed Karen's honesty and professional manner. However we have recently engaged Karen to sell our residential property. Whilst this is not her core business our preference was to be represented by an agent with Karen's enthusiasm and ability to close a sale quickly and cleanly. As we anticipated, Karen exceeded all expectations by selling our property in a two week period and setting a new benchmark for property prices in our street - a result we were delighted with. We thoroughly recommend Karen Franklin to anyone requiring a favourable solution to their property transactions.

~ Bruce and Heidi Johnston

 

Karen has worked with Phil and Diane Gray for the last 7 years. Our business has included commercial property, finding buildings to purchase and leasing of commercial property. This business was concluded with very high standards and it was a pleasure working with an agent with a complete knowledge of commercial real estate. I would recommend Karen to anyone serious in business in the Hibiscus coast area. Our relationship with Karen has now expanded to residential property as one of our children wanted to buy a new home. They advised Karen of their requirements and within a week Karen had found what they required and a property was purchased. To find an agent who listens to what the client wants and acts on those instructions is very rare and made the finding of a property to purchase very easy. Diane and I would not hesitate in recommending Karen to act in ALL aspects of real estate (both commercial and residential) and would happily speak to anyone who would like a verbal reference.

~ Phil and Diane Gray

 

Karen Franklin was the agent responsible for the sale of two industrial sections and the leasing of four industrial units in Silverdale. I was extremely impressed with her completely professional manner, her enthusiasm and very friendly personality.

~ John Giddy, Gideon Contractors Limited

 

Karen's extensive knowledge of both local and regional property regulations ensures that her documentation is both thorough and precise. She is an excellent communicator, with a positive and enthusiastic attitude to the buying and selling of real estate. In our dealings, we have always found Karen to be the consummate professional.

~ Colin Crawford

 

Having completed a number of commercial property transactions through Karen, I'd highly recommend her as someone with an in-depth knowledge of the local market, and unquestionable ethics.

~ Greg Goudie, Goudie Holdings Limited

 

Karen has been looking after our commercial interests for over four years. Karen has always thought outside the box with regard to coming up with solutions for our premises and investment purchases/leasing and never gave up sourcing an almost impossible wish list of requirements. We appreciate her honesty and commitment, which along with her attention to detail, persistence and local knowledge, are her biggest assets.

~ Shawn Cain, Team Mr Walker

 

If you are considering selling your home we can thoroughly recommend Karen Franklin, from Harcourts Whangaparaoa. She is honest, diligent and enthusiastic from start to finish. Karen was quick to look outside the square, with ongoing flexibility to wording and photos, and with new approaches to the advertising of the property. She did not hesitate in seeking advice from her colleagues; ensuring lack of momentum was no fault of her own, when the Christmas period interrupted our marketing campaign. Karen maintained ongoing contact and communication with us at all times, and we would not hesitate to use her services again, whether we are buying or selling.

~ Viv and Tony van Dam